What a warehouse actually uses
The six below are the reason people move. Everything after them is the rest of the building.
DispatchTrack, without the double entry
Orders go into DispatchTrack from the order you already built, and everything DispatchTrack learns comes back on its own.
Instead of typing every delivery twice and phoning the office for a status.
- Build the order once, from the pieces already in stock. The address, the contact, every line item, the accessorials and the service notes the driver reads are pushed for you.Full
- The route, the truck, the driver, the stop number and the arrival window come back and land on the order — nobody re-keys a schedule.Full
- Started, arrived, finished and the signed proof of delivery arrive as they happen, so the office and the client see the same thing you do.Full
- A driver's note or photo on a line item comes back onto that piece, not into an inbox.Full
- Pickups come back too: what the driver actually collected is received into stock, and what did not go out is returned to its rack.Full
- Change an order and the change is pushed again — but it reads DispatchTrack first and refuses to touch an order a driver has already started, so a change does not quietly unschedule a routed day.Full
- Your DispatchTrack customer book imports once, so addresses match on both sides.Full
A month of invoices, in one pass
Charges are written by the work that earned them, so invoicing is one action — created, emailed, in QuickBooks, and the cards charged.
Instead of a week of spreadsheets at the start of every month.
- Receiving, storage, inspections, repairs, delivery, will calls and your own services each write their charge as the work happens. Nothing is remembered by hand.
- Storage is computed for you while a piece is yours to keep — by the month, the volume or the square foot, with free days and tax handled.
- Select a month and create every invoice in one run: numbered by the database, grouped per client, with a live progress count.
- Each one is emailed to the client with its PDF, on your own letterhead and your own wording.
- Every invoice is pushed to QuickBooks Online against the right customer and the right items.Full
- Cards on file are charged automatically on a daily run, and the QuickBooks payment is only booked once the money is actually collected.Full
- Your own prices: a list per client class, a markup or a discount per client, and a coverage report that shows which classes have no rate yet.
- A pay-by-link page for the clients who are not on a card, and deposits reconciled back against what the processor actually paid out.Full
- Rent a bay, rack or room to a client by the month or the square foot, billed with storage.Full
- Valuation and property-in-storage coverage set per client, and charged with the work.Full
- Finalized invoices are frozen by the database itself. A re-issue is a deliberate, recorded act.
Scan it, do not look it up
Every piece carries a QR label from the moment it lands, and a phone is the terminal.
Instead of walking the floor with a clipboard to find one chair.
- Scan with a phone camera or a keyboard-wedge gun. Each scan shows the client, the vendor, the description and where the piece is now, before anything is committed.
- Move a whole batch at once: scan or paste hundreds of IDs, pick the rack, commit in one call.
- Pull the next day's deliveries by scanning them onto the truck, against the loads your delivery day is actually made of. Progress is shared live, so two pullers work the same list.
- Scan a will call out piece by piece, so what the client collects is what was released.
- Item, location and return labels printed from the app, with a QR code, in 4×6, 4×2, 3×2 or 2×1 — and printed for you when a receipt is finished.
- A scan beeps, so somebody wearing gloves and looking at a pallet knows it landed.
Quote the job before you take it
Build a priced quote from your own rate catalogue and send a link the client can accept.
Instead of a Word document and a phone call to confirm it.
- Your own catalogue of quotable services, with the rates you set.Full
- A quote the client opens from a link with no login, and accepts, declines or asks to change.Full
- A quote document with your letterhead, emailed and tracked.Full
- An accepted delivery quote carries straight into the order, at the price that was agreed.Full
- Clients can ask for a delivery quote themselves, and the request lands in your list.Full
Keep the designers you already have
Email campaigns, review requests and a survey, from the client list you are already keeping.
Instead of a second subscription and a second copy of your contacts.
- Contacts imported or added, with your own templates and a preview before anything goes out.Full
- Campaigns you schedule, pause and run now, sent from your own sending domain so a campaign cannot hurt the reputation that carries your invoices.Full
- Opens, bounces, replies and one-click unsubscribe handled for you, with a suppression list nobody can email around.Full
- After a delivery, a short survey asks how it went — and a happy answer is the one that gets asked for a public review.Full
- You approve every review request before it goes out — nothing is asked for, or published, on its own.Full
Claims that close
A damage claim lives on the piece, with the photos, the money and the signature in one place.
Instead of a paper trail in three inboxes.
- Open a claim from the inspection or the delivery that found the damage, so the photos and the findings are already on it.Full
- Track what is claimed, what is offered and what is settled, per claim.Full
- A settlement document the other side signs electronically, kept on the claim.Full
- A claim can carry its repair, so the fix and the money stay on the same record.Full
- Every money action on a claim is in the audit record with the person and the time.Full
The rest of the platform
Receiving and inventory
Every piece that lands gets an ID, a photo and a place to live.
- Receive against a purchase list or a packing slip, with sidemarks, piece counts and photos taken on the dock.
- Import a designer's project manifest and receive against it, so both of you can see what has and has not arrived.
- Item IDs issued by the system, printed as labels, and kept with the piece until it leaves.
- Bin, rack and zone locations, with a live count per location.
- Overages, shortages and no-ID arrivals flagged on the item rather than lost in a note.
- An arrival report the client can read, line by line.
Inspections, repairs and tasks
The work on a piece, from a tap on the warehouse floor.
- Inspections, assembly, touch-ups and your own task types, each with its own rate.
- Findings and photos go on the task, and the client's notification carries them.
- Repairs quote first: the client sees the price and approves or declines before anyone picks up a tool.
- Overdue work chases itself, so nothing sits a week unnoticed.
- Equipment maintenance for your own forklifts and trucks: assets, service intervals and vendors.Full
Delivery days that fit
A calendar that refuses a day the crew cannot physically run.
- Service time, buffer and drive time by ZIP counted against each route day's real budget.Full
- A load report and a pull list for the crew, reconciled against what actually went on the truck.Full
- Will calls for the pieces a client collects themselves, released piece by piece.
- What comes back undelivered is classified and returned to stock, not left on a truck in the system.Full
- A driver opens a link to record how many pieces a pickup really was, so every carton gets its own label.Full
- Return labels for a collected pickup print from a link in the pickup email, with no login.Full
- COD orders carry one live ledger: what the account owes, what the end customer owes, and what was collected at the door.Full
Your clients, in their own login
Designers and retailers see their own goods without calling you.
- A client sees only its own inventory, orders, invoices, claims and documents. Nothing of anyone else's.
- Parent and child accounts, so a design firm's projects sit under one client.
- Online onboarding: the client fills in its details, signs your terms and uploads its resale certificate.
- Customers pick their own delivery date from the slots your capacity rules actually allow.Full
- A shareable price list, so a client can look up a rate instead of asking.
- A support desk inside the app, so a question lands somewhere you can answer it.
Client logins are free on every plan
Built for the floor, not the desk
A phone in a glove is the main interface, so it has to work there.
- Add it to a phone's home screen. There is nothing to install from an app store.
- With no signal the app still opens and the scanner, the task panels and the load report still take a tap; the work sends when the signal is back.
- Every screen is built for a phone and a tablet first, then a desk.
Messages and alerts
The people who need to know, told automatically.
- Templated emails for every event — received, inspected, quoted, scheduled, delivered, invoiced — editable in the app.
- Texts to the customer about their own delivery, in their own thread, with STOP honoured.Full
- Alerts to your office when something needs a person: an overdue task, a failed sync, a declined card.
- Your own logo and colours on client emails and the client portal.Full
Reports and the record
What happened, who did it, and when.
- Reports on inventory, throughput, unbilled work, storage and delivery activity, exportable to Excel.Full
- An audit record for money actions and for the work on a piece, with the person and the time on it.
- Photos and documents kept against the item, the order and the client, and shareable by private link.
- Sales tax, resale certificates and tax-exempt clients handled per client, not per invoice.
What it is not
Stride Hub is not your accounting system and not your routing system. It books to QuickBooks Online and it drives DispatchTrack; both stay yours. There is no self-serve sign-up yet either — we set a warehouse up with you, which is why every button here is a conversation.
See it with your own warehouse
Tell us how you receive, store and deliver, and we will show you the parts that fit.